Exhibit
DeskYour moveRespond by 15 Oct 2026, 9 days left

“I didn't make this purchase”

Dinner plates, $180. New customer, billing and shipping addresses differ, shipped to a parcel forwarder.

PP-R-SFY-10190306Unauthorised$180.00

Daniel Brooks, store order HC-80976

We accept the card issuer chargeback and will refund the $180.00 transaction in full.

This was the customer's first order, and it shipped to a parcel-forwarding warehouse different from the Ohio billing address.

Although the address and security code checks matched, we do not have strong proof that the cardholder participated.

PayPal marks this transaction as not eligible for Seller Protection.

For the seller
  • Street, ZIP, and security code checks matched the payment details.C
  • USPS shows signed delivery in Doral, FL 33166 by RECEIVING DESK on 1 Oct 2026, 10:00.E
For the buyer
  • The cardholder says they did not authorise the $180.00 transaction.A
  • This was the customer's first order, and the shipping address was a parcel-forwarding warehouse while billing was in Ohio.H, I
  • The order shipped to Doral, FL 33166, while the billing address was Columbus, OH 43215.B, C
  • PayPal marks the payment as PENDING and Seller Protection as not eligible.A, C

Refund it27% chance for the seller

$180.00 at stake

Refund in full: first order shipped to a forwarder at an address different from billing.

Argued by GPT-5.6 on Azure OpenAI in 4.2 s. Every sentence checked against its exhibits.

Refund and close it

Accepting tells PayPal to refund $180.00 to the buyer and closes the case. It saves the fee and the time a losing fight costs.

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