Exhibit

Open a dispute against the shop

Pick a story. Exhibit takes a real sandbox card payment to Halden Ceramics, adds the tracking number, then has the card issuer file a chargeback through PayPal's sandbox. You get the case on your desk, as the seller, to argue and file.

  1. 1
    The buyer pays the shop with one of PayPal's test cards. POST /v2/checkout/orders
  2. 2
    The shop ships it and adds the tracking number. POST /v2/checkout/orders/{id}/track
  3. 3
    The card issuer files a chargeback. PayPal reviews it for five to eight minutes; you get one that is already with the seller. POST /v2/customer-support/process-chargeback
  1. Not receivedVisa 13.1$104.00

    “It never arrived”, but the carrier says delivered

    Pour-over set, $104. USPS shows it delivered and signed for at the buyer's address.

    Buyer: Maya Lindqvist
  2. Not receivedMastercard 4855$27.00

    Small order that shipped without tracking

    Bud vase, $27. First-Class mail, no tracking number, buyer says it never came.

    Buyer: Theo Okafor
  3. Not as describedVisa C2$136.00

    “Not as described”: the glaze colour

    Nesting bowls, $136. The blue came out greener than the photos, and the listing warned it might.

    Buyer: Priya Raman
  4. UnauthorisedMastercard 4837$180.00

    “I didn't make this purchase”

    Dinner plates, $180. New customer, billing and shipping addresses differ, shipped to a parcel forwarder.

    Buyer: Daniel Brooks
  5. Charged twiceMastercard 4834$46.00

    “Charged twice”, already refunded

    Slate mug, $46. The buyer double-clicked checkout; the second charge was refunded the next day.

    Buyer: Hannah Weiss

Some of these the seller should win and some it should refund. Exhibit doesn't know which story you picked; it only sees the records.