Exhibit
DeskLost: resolved in the buyer's favour

Small order that shipped without tracking

Bud vase, $27. First-Class mail, no tracking number, buyer says it never came.

PP-R-TVP-10190304Not received$27.00

Theo Okafor, store order HC-80958

We accept the $27.00 chargeback and will refund it in full.

We shipped the order First-Class without tracking under our policy for orders under $40.

We cannot provide tracking or proof of delivery for this shipment.

The buyer reported that the vase had not arrived and requested a refund if it was lost.

For the seller
  • The checkout policy disclosed that orders under $40 ship First-Class without tracking unless the buyer adds it.F
For the buyer
  • The cardholder says the merchandise was not received, and the disputed amount is $27.00.A
  • The seller shipped First-Class without tracking, so there is no proof of delivery.H
  • The buyer reported the missing vase twice and requested a refund if it was lost.D
  • The seller did not answer either of the buyer's emails.H

Refund it10% chance for the seller

$27.00 at stake

Refund the $27.00 chargeback because the shipment has no tracking or delivery proof.

Argued by GPT-5.6 on Azure OpenAI in 4.5 s. Every sentence checked against its exhibits.

Filed

  1. 4 Oct 2026, 23:23Accepted the claim; PayPal refunds $27.00 to the buyer.
  2. 5 Oct 2026, 01:30Asked the sandbox to rule for the buyer, as accepted.

PayPal now shows this case as Resolved, with the seller's evidence on file. On a card chargeback the issuing bank makes the final call; this page updates when PayPal does.